Support that Actually...
Supports

FAQ

We believe support should be simple, not robotic.
(Okay, maybe a little robotic, but only in the efficient way.)

Features & Benefits

What are the main benefits of using a robot?

Research has shown there are so many benefits. Just to name a few:

  • Increased efficiency (Robots don't need breaks, vacation time or sick time).
  • Increased Customer Satisfaction, less waiting time and staff have more time to spend on activities that delight customers.
  • Increased Employee Retention - less menial tasks, more meaningful work / more rewarding, less pressure / work - less running back and forth.
  • More restaurant loyalty - robots have been known to bring customers back.
  • Filling in the gaps for staff shortages and robots have a fixed cost - don't have to worry about increasing wages.
  • More accuracy (staff is less pressured and less likely to make mistakes).
  • Some restaurants have even seen increased tipping due to the satisfaction rates from the customers.
  • Increased revenue with higher table turnover and increased ability for upselling.
How many tables can one robot serve?

There is no set number however robots can carry more to the table than a typical server. For example, BellaBot carries 2.5x the amount of a typical server due to the number of trays it has available for one trip directly from the kitchen to the table(s).

What are the features of each robot?

See each product brochure.

Financial

Is there any trial period or a proof of concept?

Depending on your specific situation, a trial or proof of concept may be available. Speak to a USA Bots team member to discuss a solution that may be right for you.

How much does it cost?

Robots start as little as a few hundred dollars a month. Check with a USA Bots team member to determine together what solution may be right for you.

Can I pay monthly?

Yes definitely. USA Bots works with several different financial partners so you can finance the purchase from 12 months up to 60 months depending on your choice. You may also qualify for deferred payments if you qualify.

What's involved in the approval process for monthly payments?

USA Bots works with several different financial partners to get you the right match. You can have a decision in as little as a few hours by filling out an easy application.

How long does it take for the financial process?

Filling out the application typically takes less than about 10 or 15 minutes max and it is a same day decision.

Can I lease or rent it instead of buy it?

There are leasing options available for some scenarios. Check with a USA Bots team member to see if leasing is right for you.

What is the monthly payment amount?

Depends on the interest rate and the length of time you finance it for. A USA Bots team member can help find out for you how much it will cost. Our robots start off as little as just a few hundred dollars a month depending on the model chosen and credit terms.

Can I reduce a staff member for every robot and save on their salary?

It is entirely up to you though typically we recommend robots take care of more menial tasks which helps your staff to focus on more meaningful tasks like the customer experience.

Since robots can take care of easier and undesirable work, your staff will be happier because they can be freed up to do things that can make a great difference.

Should you decide to reduce staff however or fill int he gaps for workforce call outs, we can provide you some simple math that can help determine how much you would save.

Is there a setup fee?

See pricing.

Do you have bulk discounts for Enterprise clients

Absolutely. We offer bulk discounts for larger orders. Ask a USA Bots team member about what we can do for you.

Initial

How long does it take after I order it from you to receive the robot?

In most cases, from the time you place an order, we can have it delivered within days up to approximately a week depending on your location.

Is it easy to set up?

Super easy. All of the robots are using an android platform. You could set it up yourself and we can provide you directions. Alternatively, for your first robot we recommend that we set it up for you which allows us to explain everything to you and you can start using it right away.

Product

How fast does it go?

See specific product brochure.

Can you slow it down?

Yes, see product brochure for more details.

Can it go over bumps?

Absolutely.

All of our products have Industry-leading Chassis System for Better Stability, Better Performance. Highly integrated chassis with newly upgraded vertical linkage suspension system.

  • Significantly improved obstacle-crossing capability.
  • Adapt to different road surfaces, 30% improvement in moving stability.
  • Smooth mobility even with bumpy roads.

Do you update the software?

Yes, there is cloud technology and just like your smart phone, the manufacturer can push updates directly to your unit for enhanced security and updates with the latest features too as long as it doesn't require any new hardware.

Does it play music?

Yes - see the product brochure - there are many choices including uploading your own music. There are also different cruise modes which can play different music depending on the mode. For example, you can play birthday music, an anniversary song or even a song from the top 100 playlist if you prefer.

How do I know which one to buy?

We will help determine which one is best to fit your needs by conducting a consultation and answering a few basic questions.

Can I charge it overnight?

You can if you want or depending on which unit you purchase, we may also recommend getting an extra battery so that while one is in operation, the other can be charging.

How safe are these things?

All of our products have safety features built in. Things like obstacle avoidance, stopping, red zones when it is mapped (an area that it will never go to even for obstacle avoidance).

Instead will it just stop for example. All of our robots are fully certified by government agencies and fully comply with safety regulations.

Service / Maintenance

How long is the warranty for / is there a warranty?

The manufacturer warranty is for 12 months. We also have extended warranties available too! Ask a USA Bots team member for further details!

How much maintenance is required?

Like any type of machine it will depend on usage but typically we recommend about once a quarter. Remember there is a 12 month manufacturer warranty and just to be sure everything is working right we can come out to your premises for servicing! Be sure to ask us about our 24 hour guarantee too!

What if it breaks down? Do you come out and fix it? If so how long does that take?

Troubleshooting remotely has proven to fix >90% of issues. In the rare case we can't help fix remotely, we will guarantee to to have someone out to repair or replace within 24 hours for anything still under warranty or under a USA Bots extended servicing plan!

How long will the battery last for before it needs to be replaced?

Just like any other battery, it does have a lifespan for optimal performance but it is a top of the line lithium ion battery so they last a pretty long time though I can't guarantee a specific amount of time, you can think of it similar to your phone battery. Lasts a while.

How much are the spare parts? How often do I have to replace them?

There is no set amount of time for replacing parts. For the first 12 months most parts are under warranty though there are a few that are not covered. You can see the document for after care to get more details. Wheels for example are not covered...that's just because they can get pretty dirty and worn down based on usage and other factors however they are pretty cheap and we can replace them or you can yourself, either way. It is one of the things we check for when we do the servicing.

How long should the robot last for? How many years?

No set amount of time but just like any other type of hardware. It will definitely depend on usage. Ask about extended warranty or servicing plans!

Is it waterproof? What if something spills on it?

Yes - each product has splash guards to help keep water away from the main components and is spill proof.

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Support when you need it. Insights when you want it.

At USA Bots, we make your life easier. One robot at a time.